FAQ
Most frequently asked questions and answers
Technical Support and Troubleshooting
- Why should I have Support Information?
- Instructions - Restore Access
- I cannot sign in
- I did not receive my invitation
- I can't comment in the peer review task
- A user got an error I don´t know how to handle
User Management
- Can I see who is coaching who?
- Can I change a user´s e-mail?
- Can I download a list of the learners in a program?
- Can I move a learner from one program to another?
- Can I change teams in a team task?
- Can I see who is admin on our Promote site?
Roles and Access
- What's the difference between a coach and a facilitator?
- What happens if a learner doesn’t have a coach?
- Can a coach see a program even if he/she isn’t connected to any learner?
- What can a learner see and don´t see in a program?
- What can a coach see and don't see in a program?
- What can the facilitator see and don't see in a program?
Notifications and Communications
Content Creation and Management
- How do I add a map to the session?
- What are the differences between an Assignment and a Task?
- Is it possible to scale an image in Promote?
- I want to create a quiz and put in Promote, can I do that and how?
- I can´t see my embedded video in the admin view or when I preview my program
- Can I set different assignments for different groups in Promote?
Program Management
- What happens if I accidentally delete a program
- When I copy a program, what exactly is included in the copy?
- What happens when the end date has passed in a program?
- Can I change the date of an event in an active program?
- Can I lock assignments/blocks/events further on and let them be visible on a specific date?
- I have to add or make some changes in assignments during an active program - can I do that?