Coach
In most cases the coach role is played by the learner’s direct manager but could be any individual in the learner’s performance environment that cares about the learner’s success.
- Learn more about the coach role here >
- What can a coach see and don't see in a program?
Facilitator
The facilitator will usually be the program instructors and trainers but might also include program sponsors. The facilitator role provides the most comprehensive overview of the program including valuable information about cohort progress, individual learner progress and coach engagement. The facilitator role also has additional communication channels. Essentially all the information and tools needed to keep the program on track.
- Learn more about the facilitator role here >
- What can the facilitator see and don't see in a program? >