Promote allows you to add Support Information on your site. This is the contact information that can be added by Promote International to display your support phone number, support email and a link to your Support Center.
Introduction
Users in need of help can access the support contact information, which includes:
- Your support phone number
- Your support email
- A direct link to your Support Center (including text to display)
This information is available on the support page in the account menu, and in email footers and is also visible on the login page. So you must add your support information to be able to help your users if they have questions or are experiencing any problems.
This information can be found in various locations on your platform:
- Login page
The Support information is visible on the login page: - Support page
The Support information is displayed on the support page which can be found in the menu:
- Email Footer
Your support contact information will be visible in the footer of each email.
Add and Change Support Information on your site
The site support information can be added and changed by Promote International - please reach out to support@promoteint.com to add or change your site support information.
Program Support Information
Note that you also can customize the support information in each program. If you add specific Program support information to a program - this will override site support information for that program. On the login page, however - it will always be the site support information. Read more about Program Support information here ->