This article explains how to add program-specific support details in Promote. Program support information lets you customise who program members should contact if they need help.
What’s in this article
- What is program support information?
- How it is displayed to members
- How to set program support information
What is program support information?
By default, all programs show the site-level support information (email and phone number) that applies across your Promote site.
As an admin, you can override this with program-specific support information. This is useful if:
- Facilitators want to handle support directly for their own program.
- Different admins are responsible for support in different programs.
How it is displayed to members
When program support information is set:
- Members see the program-specific support details in the Support page of that program.
- The login page will still display the site-level support information.
How to set program support information
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Go to Admin.
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Open the Programs tab and search for your program.
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In the program’s Settings, under General information, add the program-specific support details:
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Support email – a dedicated email address for this program.
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Support telephone – a phone number for this program.
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Click Save.
⚠️ Note: If you don’t add program-specific support information, members will see the site support information instead. → Learn more about Site support information