Email configuration

Using your own mail server

It is possible to send all email from Promote via your own mail server as long as the server support outgoing SMTP -email. For example, if you are using Office 365 you can easily use this to send Promote e-mails from.

There are several benefits to using your own e-mail server:

• You can choose the sender address
• Structure your Promote inboxes as you like
• Ability to use one e-mail address per Promote site (customized sender addresses)
• You can answer on replies
• Full control over bounces and delivery logs
• Get full control over your own inbox structure
• With Microsoft 365 you can apply your own mail signature to all emails sent from Promote, check out how to set this up and how great your emails can look here >

To use your own SMTP-server the following information is required:

1. hostname
2. username
3. password
4. port
5. email address
6. sender name (optional)

If you provide a sender name, it will be displayed as the sender instead of the email address. For the default setup  “Promote” is displayed as the sender instead of “[e-mail]”.

• The mail account to be used for Promote must be an actual account, it can’t be an alias.
• Make sure the password is set to “never expire” to prevent the service from stopping

When using your own email server always use SSL/TLS since invitations will be distributed via email and should always be encrypted.

Please note that when using your own mail server Promote International will no longer have access to any mail delivery logs and will not be able to track mail bounces etc. since that information is stored in your own mail server.

Standard email setup - Postmark

In the standard setup of Promote email is sent via the service Postmark by ActiveCampaign, LLC (https://postmarkapp.com/) using the address [e-mail].

Outbound SMTP Servers (where we send email from):

• 50.31.156.96/27 (50.31.156.96 - 127)
• 104.245.209.192/26 (104.245.209.192 - 255)
• 50.31.205.0/24 (50.31.205.1 - 255)

To ensure email delivery please make sure to whitelist the 3 IP rangers above and the email address [e-mail] 

Postmark Data Protection policy can be found here  >
 

Optional email setup - EmailLabs

In some cases Promote email is sent via the service EmailLabs by Vercom (https://emaillabs.io/en/faq/). If you are unsure which service is used for your site please contact [e-mail]

Outbound SMTP Servers (where we send email from):

• 185.117.104.209

To ensure email delivery please make sure the 3 items below are whitelisted for all Promote users:

1. 185.117.104.209
2. emaillabs.co
3. [e-mail]

Vercom, to which EmailLabs belongs, is a European company, fully compliant with the provisions of GDPR and based solely on its own servers located in CEE.

More information here >