- Check the user’s email in Admin > Users > Users profile. Make sure that the address is correct.
- Ask the user to reset their password from the login page
When the user resets the password, an email with instructions will be sent to the user’s registered e-mail. The email and link are valid for 1 hour, and after that, they'll need a new link to be able to reset the password. Here's instructions you can share with the user > - In this section you can read more about sign in issues ->
I cannot sign in
