Customer Success is a passionate and highly experienced specialist team! We offer personalized advice and technical support, no matter your big or small queries. Our goal is to provide you with the best quality customer support.
We work side-by-side with both the development and sales team at Promote which makes us kind of omniscient when it comes to our product.
How to find us
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Our support policy is to respond within 24 hours. Support in English and Swedish |
Let us help you 
In addition to giving customer support, we offer a variety of services beyond our regular support. These are just some examples of what we gladly help you with:
- Design and build programs
- Conduct technical program control to avoid common pitfalls and mistakes
- Take full responsibility for your first line Promote support (all user-related issues and questions for agreed programs)
- Handle all your Promote administration if you lack resources
- Train you and your coworkers in Promote Administration and Support (classroom or online training)
- Onboard facilitators
- Production of learning content
Timebanks
The most flexible way to ensure proper support and help from us at Customer Success is to order a Timebank. You are free to use your hours on admin, support, design, building etc.
We have two different Timebanks depending on your needs.
Administration and Onboarding
Do you need help with setting up new programs, inviting your program members, or onboarding new Promote administrators or facilitators - this is the Timebank for you!
Buy a batch to get a discount or hour by hour:
| SEK | USD | |
| 1 hour | 1 500 | 160 |
| 10 hours | 14 250 | 1 520 |
| 20 hours | 27 000 | 2 880 |
If you need a time bank that is more than 20 hours - please reach out to us for an estimation
Learning Material and Program Production
Do you need help building programs, producing content for your program or want to get a quality check before launching a program - this is the Timebank to choose. We can help with:
- Building Promote programs
- Video Production
- E-learning Production
- Production of Interactive Content
- Quality Check before program launch
Buy a batch to get a discount or hour by hour:
| SEK | USD | |
| 1 hour | 2 000 | 220 |
| 10 hours | 19 000 | 2 090 |
| 20 hours | 36 000 | 3 960 |
If you need a time bank that is more than 20 hours - please reach out to us for an estimation