If your organization allows it, you can use your company sign-in to log in to Promote instead of entering your email and password. After enabling your SSO you will be able to sign in to Promote simply by clicking the button on the login page.
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How to enable SSO via Company Sign in
Before you can sign in to Promote using SSO, you need to connect your company account and Promote account. There are two different scenarios:
A) New user
If you are a new user who is invited to Promote for the first time you can connect your account to enable using SSO for future visits to Promote.
- Click the link in your invitation email
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Click the Company Sign In button and your accounts will be connected.
- After clicking the button you will get logged in and from now on you can always use this option to log in to Promote.
B) Existing user
If you already have an account, but have not yet connected to your SSO, then the next time you try to log in and click on the Company Sign In button, you will receive an email with instructions on how to connect.
Follow the instructions and the link in the email, and your account will be connected to your SSO. The next time you login, you can use the button on the login page.
If you have logged in with email address and password, but have not yet connected to your SSO, you will now be prompted to use SSO when you are in the program. If you see this message, you can easily connect to your SSO by clicking on the button.
Problem-solving
Admin
Admins can see if a program member has activated SSO or not. The SSO status will be visible in the list of learners where a green checkmark means that the user successfully activated and signed in using SSO
By hovering over the green checkmark an admin can see when the user activated SSO.
User
If you click the company sign-in button and get a message saying "It looks like you already have an account but it's not connected to Single Sign-On. Please check your inbox for instructions on how to sign in." This means your account is not yet connected. Please follow the steps in the email you received to connect your account and enable SSO.
Account not yet connected
If you get a message saying "This account is not yet connected to Promote. Please click 'Can't sign in?" and follow the instructions on the email to connect your account.", this means that you are logged in with a "job account" at your computer, but that the account is not connected to your account in Promote.
Solution
First make sure that you are logged in with the right "job account".
Follow these steps to connect their "job account" to Promote:
- Click on "Can't sign in?"
- Write your email address
- If you have an account in Promote you will get an email with a link
- Click on the link in the email
- You will now land on a site that is very similar to the log in site but this site has the text "Connect your account"
- Click on the button to connect your "job account" to your Promote account
Click here to read more about Single Sign On configuration via AD SF or SAML ->