In addition to always smiling, even on the telephone, just remember to first help the person and gather as much information about the problem as you can.
THEN, search for the problem and correct it. Sometimes it´s a system error, and sometimes it´s an error caused by the user. First, help the person get started and then begin your trial and error process.
If a client report an error - gather as much information you can about the user and the error. Use our checklist to fulfill the support:
- What did he/she do when the error occurred?
- Is it just one user that get the error or several users?
- What browser? Do you get the same error in another browser?
- Any error messages? Can you get a print screen of the users error?
- Try to recreate the error - do you get the same error?
- Try in different browsers
- Can you see any pattern?
Remember that sometimes firewalls and clients safety regulations or plugins can cause errors. And also remember Promote support are here for you if you end up in these problems. Just give us a call or email us. Support@promoteint.com +46 70 665 88 68